Will AI make organizations leaner, or strengthen capacity and performance?
Agent-led capacity
People will take on a larger role managing digital workers, while HR systems develop into capacity management systems.
And the humans then take on a bigger role as managing the agents. And now that we're four years or more into the AI revolution, it's very clear that the agents are going to be like digital workers.
I think these systems are inevitably going to be capacity development and capacity management systems.
Growth, not cost cutting
AI projects should be treated as business projects that build performance, not as tools for reducing costs.
First of all, you're not buying AI as a tool to cut costs. Just don't think that way.
And each time you do an AI project, you should think about it not as an AI project, think about it as a business project.