How should healthcare AI connect information to care?
Make information actionable
AI can provide information, but access tools must connect it to an appointment and a provider.
The AI can give you the information, but ZocDoc can make it actually actionable so that you can go see a provider.
Our role in this is really just that of healthcare access infrastructure. Right. We don't need every booking to happen on doctor.com or our app.
Open access pathways
Healthcare access should work across open pathways rather than require every interaction to happen through one service.
And the reality is that that's a flawed premise because healthcare isn't like a building where you lure the patient in and you slam the door or shut behind them. It's a lot more like a city, right?
And so you need to acknowledge that you need to open all the doors in order for this to truly work.
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